Frequently Asked Questions | FAQ's | Kurvo NeckStretchPro

1. How long should I use the neck stretcher per day?

We recommend using the neck stretcher for 10 minutes per session, and no more than 30 minutes a day.

2. Is there an age limit for using the neck stretcher?

For children under 12 years old, we do not recommend using the neck stretcher. For senior citizens, we recommend using it for 5 minutes a day during the first week, and then gradually adding 5 minutes a week.

3. Can I use the neck stretcher as a daily pillow?

No, the neck stretcher is not designed to be used as a regular pillow for sleeping. Please do not use it as a pillow for extended periods.

4. Why can't I use the neck stretcher for more than 30 minutes per day?

It is important to start slowly and gradually increase the amount of time using the neck stretcher. We recommend starting with 5 minutes of gentle support and assessing whether or not you can use it for an additional 5 minutes. Do not use the neck stretcher for more than 30 minutes per day without consulting with your healthcare professional.

5. What is the starting position for using the neck stretcher?

We recommend starting with the gentle traction setting, which has the convex side facing towards your head. After becoming accustomed to the device, you can progress to using the strong traction setting, which has the concave side facing towards your head. It is important to progress gradually and use the device in a position that is comfortable for you.

6. Why should I keep my arms in when lying on the neck stretcher?

We recommend putting your arms up to open up the shoulders and chest cavity, which helps distribute the pressure on your neck. If you put your arms beside your legs, your neck will take more support and may cause discomfort. However, some customers prefer the stronger support and keep their hands beside their legs. Please find the most comfortable position for you.

7. How firm is the neck stretcher?

The neck stretcher is made of a firm foam material with some vertical give.

8. Does the neck stretcher cause discomfort the first time using it?

At first, you may feel slight discomfort as your muscles and joints adjust to the new position. If you feel any pain, please discontinue use and consult with your healthcare professional.

9. What is your return policy?

If you're not completely satisfied with your purchase, you can initiate a return along with a full refund within 30 days of receiving your delivery by creating an account via our website www.kurvo.co. From here you can log the return and request a pre-paid return label. Please email us at hello@kurvo.co for assistance with returns.